Managed Services is the strategic practice which provides you the flexibility to relieve your day-to-day IT operations and management responsibility and help provide you with improved, effective and efficient operations.We have a broad range of Managed Services options available to suit your needs ranging from Service Desk Services to Remote Monitoring and Operations of your infrastructure to full IT Operational Services. These services can be provided remotely by our Shared Delivery Center or on-site based on your requirements.
Smart Care
Shared Delivery Center
Fujisoft Technology Services has established its Shared Delivery Center (SDC) to provide you 24/7 monitoring, operations and management of your IT infrastructure. Regardless of your data center’s location- on-shore, near shore, or remote – flexible arrangements to provide the services are made possible by using secure communications channels. This service can be deployed across multiple sites within your environment as needed.
Service Desk
Fujisoft Technology SDC Service Desk is built on ITIL® principles and leveraging industry best practices. SDC Service Desk provides a single point of contact for technical operations across different functions and IT architectures. Fusjisoft Technology SDC is also the single point of contact to support end user with workplace related issues and “how-to” questions.SDC Service Desk extends the range of services beyond handling incidents and problems and provides an interface for other activities such as:
- Customer change requests
- Configuration Management
- Service Level Management
- Availability & Capacity Management
- IT Service Continuity Management
Asset Management
Our asset and service desk solutions provide
- Management processes and support for proactive work activities
- Architecture built from the ground up on the ITIL® framework
- Easily configure the solution and ensure seamless migration to new release
- Built-in report viewers
- Automatic IT asset discovery capabilities
License Management
Fujisoft Technology SDC will monitor and report the compliance with license agreements by detecting unlicensed copies of installed software and report costs linked with current compliance status. It also includes compliance in virtual environments by identifying virtual operating systems and installed applications.
The service includes detecting how often and by which staff specific applications are being used and to identify unused and underutilized, unauthorized, harmful or “nuisance” applications. Additional statistics details will be collected including start time, stop time, idle time and peak usage
Monitoring Services
Fujisoft Technology SDC event management and monitoring services include a robust event automation solution that drives higher IT service availability and quality. Combining software and services, this solution uses Fujisoft’s proven methodology and experience to transform your key IT infrastructure operational data into actionable information, enabling you to easily manage and extract value from your complex IT environment.
Network Monitoring
Fujisoft Technology established its Shared Delivery Center to increase network support and to provide corporate clients with the most reliable and value-added remote monitoring solutions.This service offering addresses the mentioned challenges by having an implementation of best of breed tools and processes along with a highly skilled workforce that will ensure that all issues in regards to monitoring and reporting of network disruption are promptly sent to the concerned resolving group.
Infrastructure Monitoring
Our approach is to provide the Infrastructure monitoring as a service that includes the following
- Monitor availability & performance of server resources
- Monitor virtual server 24/7, including the guest instances
- Monitor key business services: FTP, LDAP, Windows® Services, etc.
- Monitor servers against internal/external threats: event Log, Syslog monitors and SNMP traps
- Guarantee and deliver SLAs with intelligent server management
- Analyze server usage trends for effective capacity planning
Out Tasking
Managed Services provides dedicated resources on-site, managed by you, to meet your need for highly specialized IT resources and urgent project-based requirements.
Managed Services provides the IT resources to you on a contract basis to carry out tasks such as application development, application management, ERP Operations, end-user support services, database management and technical support, System Administration, Network Management amongst others.
Out Tasking
Managed Services provides dedicated resources on-site, managed by you, to meet your need for highly specialized IT resources and urgent project-based requirements.
Managed Services provides the IT resources to you on a contract basis to carry out tasks such as application development, application management, ERP Operations, end-user support services, database management and technical support, System Administration, Network Management amongst others.
Business Continuity and Disaster Recovery Consultation
Fujisoft Technology Services helps organizations prepare an end-to-end logistics plan that meets international and local government specifications to recover from a disaster and/or unexpected event and to swiftly resume operations.
Business Continuity
Fujisoft Technology Business Continuity Services rely on proven processes. Our methodology is based on the following key phases: assessment, planning, execution, maintenance and program management to give DR technical and IT Strategy plans. Business Continuity Services offer you the following
- Customized business continuity solution
- Protection from unacceptable interruptions of operations & services.
- Helps protect data through offsite backup and cut recovery time after an outage
- Makes it easier for you to comply with Government and Industry regulations.
IT Continuity
Wisdom Technology Continuity Management draws upon a set of established continuity processes to help ensure that IT systems supporting essential business functions remain functioning. Our Key Enablers for IT Continuity are
- Provides for developing “tiers” of IT systems and services
- Enables direct linkage between IT systems and the critical functions they support
- Allows organization to focus on the most critical needs
- Helps address the problem of investment vs. spending to solve continuity problems
Support
Fujisoft Technology support center aims at delivering the best of the support services to our customer s to achieve his business objectives with prompt and time efficient response to their IT network issues.We provide our best support services to all business sectors across the Gulf region and across the world.
